Accessibility is one of the key elements of a quality counselling service. I could be the best counsellor in the world, but it wouldn’t matter if a big chunk of the population were unable to access my sessions. I’ve spent a lot of time thinking carefully about how I can make Fairy Wren Counselling a welcoming, inclusive and accessible business. Here are a few of the ways that I achieve this:

Flexible business hours

When I was working a 9-5 job, I found it really challenging to find a counsellor who would see me outside of business hours. I was constantly having to sacrifice my lunch break or take time off work to attend appointments. That’s why I offer after-hours appointments on Mondays and Wednesdays. I have appointments available until 7pm on these evenings to make it easier for folks who have commitments during the day to access counselling support.

Telehealth and telephone sessions

Offering online and telephone services means that I can see clients all over Australia. For people living in rural and regional areas, who might not have access to an in-person counsellor (let alone one who is LGBTQIA+ inclusive and knowledgeable about non-monogamy), this can be a lifeline.

Online services are also helpful for people who suffer from chronic illness or disabilities that make it challenging for them to travel to in-person appointments. I’ve done many sessions with clients who are in bed or in comfy clothes on their couch. Having access to counselling without leaving the house allows you to get support on the days when you’re struggling the most.

Wheelchair-accessible and sensory -friendly office space

I run a weekly clinic every Friday at Qhub, where I offer in-person appointments. The Qhub team have worked tirelessly to make this space physically accessible, including ramp-access, wide walkways and a large accessible bathroom. My office is a sensory-friendly space, with soft lighting, minimal noise and lots of cushions and fidget toys for regulation.

Strengths-based counselling approach

I approach counselling from a strengths-based perspective. That means that I start by looking at the things you do well, what resources are available to you and your unique abilities. We will keep these things at the forefront when we’re problem-solving to make sure that the interventions we’re using are appropriate for you and don’t rely on skills or resources that aren’t available to you. I focus on building people up and utilizing their strengths to empower change.

Flexible, client-centered mindset.

You, the client, are always at the centre of the counselling process. I’m always open to exploring new ways of doing things and will happily tailor our sessions to suit your individual needs. I can communicate with you in a way that feels comfortable, include sensory breaks in our sessions, and move at a pace that feels right for you. Your autonomy is vital to the counselling process, so I’ll often check in with you to make sure that you’re feeling comfortable and make any adjustments that are needed to help you feel safe and settled.

I pride myself on creating a counselling space that feels safe, calm and inclusive. I understand that every client is unique, and I work hard to ensure that you feel supported and met where you are. If you have any questions about counselling and accessibility, or if you’d like to make an appointment, please don’t hesitate to get in touch with me.